hotel-jobsvacancy

Guest Service Centre Manager

Job Description

• Report directly to the Front Office Manager and overseas all Guest Service Centre Agents.
• To encourage efficient and effective inter-departmental communication in order to promote teamwork.
• To ensure customer satisfaction from arrival to departure in accordance with Mandarin Oriental Hotel Group standards and procedures manual and the Legendary Quality Experience.
• To delegate duties and responsibilities to Guest Service Centre Agents and ensure that work processes are in a logical order.
• To ensure proper staffing at all times.
• To encourage colleague development and promote a positive working environment.
• To ensure and maintain a very high standard of personal hygiene, behavior and grooming standards of colleagues.
• To ensure that all health and safety company standards are maintained and carried out at all times. They must be monitored regularly to assist in scoring 100% on the MOHG health and safety audit.
• Answer hotel’s main telephone number and connect guests and colleagues to the correct telephone extension.
• Anticipate and recognize individual guest needs.
• Pass on requests in a timely and accurate manner to appropriate colleagues.
• Take restaurant reservations during the restaurant’s non-operating hours.
• Must be able to remain calm and communicate clearly with Guests, Management and colleagues in the event of an emergency.
• Operate the Guest Service Centre as the main command centre in the event of an emergency.
• To handle all guest complaints and comments relating to the department tactfully.
• To perform any other reasonable duties as required by the Front Office Manager.

Requirements

• 5 years Guest Service Centre experience in a luxury hotel.
• 2 years experience in Guest Service Centre Management in a luxury hotel.
• Excellent leadership skills and ability to motivate his/her team.
• Excellent knowledge of computers and systems.
• Successful problem solving skills.
• Excellent ability to communicate written and spoken English and Indonesian.
• Outgoing and enthusiastic personality.
• Excellent overall communication and organization skills.
• Ability to multi-task and work under pressure.
• Ability to stand for extended periods of time.
• The ability to work well in a team environment.
• Be a self-motivator and motivator of others.
• Be able to consistently delight and satisfy our guest.

Please send comprehensive resume with subject title of position applied for,

recent photograph and salary expected to the following email:

mojkt-apply@ mohg.com

Due to high volume of applicants received, incomplete documents will not be processed. Only short listed candidates will be contacted.